Terms, Conditions & Privacy Policy

By booking or using services from Tnaffas Spa, you agree to the following:

1. Services & Client Conduct
  • Tnaffas Spa provides professional home massage and spa services focused on comfort, safety, and relaxation.
  • Clients and therapists may end a session at any time if they feel uncomfortable.
  • Any inappropriate behavior, misconduct, or unsafe environment will result in immediate termination of service without refund.
2. Health & Safety
  • Clients must disclose any relevant medical conditions (such as pregnancy, injuries, or chronic illness) before the session.
  • Services may be refused if there are health or safety concerns.
  • Clients are responsible for ensuring they are medically fit to receive services.
3. Bookings, Cancellations & Payments
  • Appointments must be canceled or rescheduled within the required notice period.
  • Late cancellations or no-shows may be charged the full service fee.
  • Late arrival may result in reduced service time.
  • All services are non-refundable unless required by law.
  • Prices are subject to change without prior notice.
4. Home Service Requirements
  • Clients must provide a safe, clean, and appropriate environment for the service.
  • Tnaffas Spa reserves the right to refuse service if conditions are unsuitable.
  • We are not responsible for lost or stolen personal belongings.
5. Refusal of Service

We reserve the right to refuse or stop service without refund if:

  • The client is under the influence of drugs or alcohol
  • There is inappropriate, unsafe, or abusive behavior
  • Health or safety risks are identified
6. Information We Collect

We may collect personal information including:

  • Name, phone number, and contact details
  • Address for home service appointments
  • Relevant health information needed to safely provide services
7. Use of Information

Your information is used to:

  • Schedule and deliver services
  • Communicate regarding bookings
  • Improve service quality and customer experience
8. Data Protection & Confidentiality
  • We take reasonable measures to protect your personal data.
  • Your information is kept confidential and will not be sold or shared with third parties, except when necessary to provide services or required by law.
9. Your Rights

You may request to:

  • Access, update, or delete your personal information
  • Opt out of communications at any time
10. Updates to Policy

Tnaffas Spa reserves the right to update these Terms, Conditions & Privacy Policy at any time. Continued use of our services indicates acceptance of any updates.